Policies

Payment Policies:

  • Addison Lane Novelties accepts Paypal at this time. 

  • Sales tax must be collected if you are a resident of NYS. 

  • Orders will not be processed until payment has been received. 

  • If payment has not taken place within 24 hours, you will be contacted.  If no response is made within 3 days, Addison Lane Novelties will cancel the transaction due to lack of payment.

Shipping Policies:

  • Shipping is First Class Mail through the United States Postal Service unless otherwise indicated in a listing.  Please allow up to 7 days for your package to arrive.  Most deliveries currently take 3-5 days. 

  • Shipping will occur within 48-72 hours after payment is received unless it is a custom item.  If you are ordering a custom item, approximate shipping times will be sent to you.  Most current orders take approx. 1 week depending on the order and our current workload .  Please note our shop is open on business days.  We are closed on weekends and holidays.

  • Included in the shipping price is delivery confirmation.  This way you can track your package right to your home!

  • Buyers are responsible to ensure they provide their correct address for shipping.  Buyers who fail to provide their correct address will be responsible for paying any additional shipping fees that may occur once the original order has been shipped.  Orders will not ship until these additional fees have been paid by the buyer.

  • Buyer should contact us prior to finalizing their transaction if shipping upgrades or insurance are requested.  Buyer is responsible for all shipping upgrades and insurance fees.

  • To our international customers:  Buyer is responsible for any international custom fees and taxes.

  • Combined shipping will be done if it can be.

  • Your order is packaged in a sealed clear, plastic bag to keep it clean and fresh during shipping.  It is then placed in a bubble mailer or shipping box to be shipped to your doorstep.

Refund Policies:

  • If you are dissatisfied with your order, please contact Addison Lane Novelties prior to leaving feedback. 

  • Addison Lane Novelties strives on customer satisfaction and will try to maintain satisfaction. 

  • Please contact Addison Lane Novelties immediately if you are looking to exchange or refund a product.  The product should be in its original condition.  You may not exchange or refund a product if it shows signs of use or has been washed.   Addison Lane Novelties reserves the right to refuse a refund or exchange. 

  • Please note custom items are not returnable or refundable.

  • Buyer is responsible for all fees associated with exchanges or returns.

  • If a package is damaged or lost via the USPS, Addison Lane Novelties cannot be held solely responsible.  All orders are shipped with a delivery confirmation.  Cost of delivery confirmation is included in the shipping price.  We will ask you to reach out to your local post office to inquire about any missing packages if this should occur.

  • If there are any issues with your order, please let us know within 14 days so we can resolve it quickly.

Additional Info:​

  • Besides being a wife and mother of five, we also have  full-time jobs so sometimes we are not able to respond as quickly as we would like.  Please keep this in mind when contacting us we are not ignoring you!

  • Preferred method of contact is through email only.

Do you offer any discounts?
We do not typically offer discounts.  However, if you are looking to purchase a large quantity of an item, please send us an email with the details.

 

Custom and Wholesale Orders:
Custom and wholesale orders are always welcome!  Please send us an email to see if we can accommodate. 

Rush Orders:
We currently need approximately one week to accommodate custom orders.  If you are looking to place a custom order and need your order sooner than the one week time frame, your order may be subject to a $10 rush order fee depending on our current workload.  Please send an email to us prior to placing an order to see if we can accommodate your order sooner.  In most cases, we can accommodate!

Personalization:

  • We charge a $10.00 fee for personalization on all custom computer designed products.  The personalization fee is only charged for the initial order providing no changes are requested for future orders. 

  • Once payment has been received, please allow up to 72 business hours for your proof to be created.  Please keep in mind our shop is closed on weekends and holidays.  It is requested buyers who are purchasing custom order items, check their emails on a regular basis as questions may arise during processing and may delay orders if they are not answered in a timely manner.

  • Consultation will occur to ensure you, the buyer, are satisfied with any personalization changes prior to printing.  No orders will go to print until the buyer confirms personalization changes.  Once the order and personalization are confirmed and initial order printed, no changes can be made.

  • All customer files are saved for easy reordering when needed!

  • If changes are requested for an additional order after the initial order has been processed, the personalization fee will be applied to the new order.

Thank you for looking over our policies.  Please know we don't mean to come across grouchy in any of our policies.  We strive to make the shopping experience with our customers and for ourselves a happy, honest, and professional one!